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All items listed in our store will be shipped within specified processing time, following receipt of payment. The tracking number will be available after delivery. We will notify you the details via email.

New Feature

If you left your mobile number during checkout, we could send you SMS messages and keep you notified about all the latest shipping status of your order!


Delivery Time



Total delivery time is composed of two parts.
The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 days normally.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination.
Express shipping normally takes 4-7 days depends your location.
Standard Airmail shipping normally takes 15-30 days depends your location.
ePacket shipping throught the international postal system too but is faster tahn standard Airmail. It normally takes 7~15 days depends your location.


Shipping to different destination



If you need to ship an order to a different destination from your registered address, please make sure the shipping address for your order is the same shipping address used during PayPal payment process. If the shipping address you used for paying by PayPal does not match the shipping address for your order then there will be delays in confirming your payment.
If you've already placed your order and spot a mistake, please contact our customer service at support@esgreen.com ASAP to confirm the correct shipping address.
Please have your order number and other details to hand.


The shipping courier


For light and small items (such as tea sample, tea accessories etc.) you could choose Air Mail Postal Delivery (National Postal System). Air Mail is much cheaper but it normally takes 15-30 days on the way depends on a different destination.
For regular orders, please choose Economical Express. We will choose the most efficient shipping courier for you. For example DHL, USPS, to the United States. EMS express delivery to Russia etc. This express delivery option normally takes 4-7 days on the way.


Please note:
1).Due to the recent up-dated export restrictions imposed by CGAC(China's General Administration of Customs), the main shipping couriers UPS, DHL, Fedex, TNT etc. stopped accepting loose leaf tea items. So if your order contains any tea items, we will choose Air Mail or EMS express delivery only.
2).We have up-dated our shipping rule from Sept. 2015 and stopped the free shipping policy. (Because we reduced the shipping cost-sharing on unit price of each item to make the price more clear and transparent.)


Freight Insurance


Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want. If a missing issue arises, we will reship your order immediately. If you have received a damaged package, please take a photo before you open the package and return the damaged one to the courier. We will reship or refund your order upon receiving your feedback.


Are there any other hidden costs for shipping?


There are no hidden costs during the process of your order. But please note you will have to pay for the import duties and taxes when you receive the goods. ESGREEN is not responsible for this cost.
For more details about the taxes, please check Taxes, Customs&Duties.


Can you ship to my country?


We ship to worldwide, but unable to ship to APO’s, FPO’s. Also the shipping destination always depends on the policy terms of the shipping courier. If we really have difficulties arranging shipment to your country, we will refund your money immediately.


Important


1. The total delivery time include processing will be 5-12 days by Express delivery and 15-35 days by Standard Airmail delivery.We can't not control the transportation speed and there is no way for us to accelerated the customs clearance process after your order has been shipped.
WE DO NOT TAKE URGENT ORDERS!
If you have special requirements about the delivery time, please contact us before you place the order.

2. Order processing and/or shipping may be slightly delayed during traditional Chinese Spring festival season. We will send you notification via Email.

3. It takes 1-2 days for the tracking information be uploaded to website. Please wait for the tracking information being up-dated after you got the tracking number.

4. Please check your delivery address carefully as we will not be responsible for any wrongful information provided during registration which causes late delivery or losses. You shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

5. Please NOTE that customs clearance can increase the delivery time if your package is held up by customs officials. And you, as the recipient(Importer) have the responsibility to clear the goods from your local custom.
ESGREEN will not be responsible with unexpected delay like custom's process,customs confiscated, weather condition, local carrier dispatch delay etc...


Track your order


Once your order has been sent out we will email you with a tracking number so you can trace your delivery any time from the official courier website or from your account conrol panel.
Or, you could simply input the tracking number and track the latest shipping status here:


If at any time you have questions or concerns about your order or wish to know more about our shipping policies, please contact us at: support@esgreen.com.